. Development of Management


	"A manager develops people - Through the way we manage we make it easy or difficult for them to develop themselves. We direct people or misdirect them. We bring out what is in them or we stifle them. We strengthen their integrity or we corrupt them. We train them to stand upright and strong or we deform them . . . whether we know it or not."
Dr. Peter Drucker "One of the greatest living management guru"


	"The only advantage maintainable against your competitors is if you are able to learn faster than they !"
Arie De Geus Strategic Director of Royal Dutch Shell

Development Courses for Executives and Top Management

Is our company a Learning Organisation?
Strategic and Human Resources Management
Organisational values and development of corporate culture
Attitude/ the principles of uniform corporate attitude
Arrangement of Performance Appraisal
Talent Management and Carrier Development
Problem analyses and problem solving
Team-building

Key Personnel and Supervisors

Management Development Programs /2006.

Sales and other programs for managers, and training programs for staff
/2006.

In-company developed and held courses for managers and training programs for staff
/2006.

Training Programs for employees

Information booklet and programme for new employees
On-the-job trainings in different departments
Common development of in-house training check-lists at the department
Attitude shaping and professional trainings for different group:
- Restaurant supervisors
- Waiters
- Concierges, room-clerk
- Maids
- Employees of spa and fitness
- Employees of maintenance
"Professional and practical training for four professions" (cooks, patisseries, waiters and concierges)
The professional telephone behaviour
Handing guest complaints
Telemarketing / The effective selling on the phone
Sales development trainings (several)
Special, practical programmes for management trainees by tailored training outlines
Professional, useful foreign language check lists in the relationship of guests and hotel employees:

Physicians
Spa and fitness employees
Waiters
Switchboard operators
Bellmen
Maids

85 % of the complaints in the service industry
are not really related to the product,
but to the presentation way, to the attitude of serving person ...

R e f e r e n c e L i s t :

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